Knowledgebase: Outlook
Outlook 552 error, Exchange 552 error, 552 Virus found inside of the email
Posted by Paul Alsop on 26 August 2016 01:02 PM

Users getting an immediate non delivery report when sending emails containing certain attachments. Specific message is : "552 Virus found inside of the email"

When you diagnose through exchange troubleshooting assistant you see an error saying virus found in email.

 

Worth checking to make sure its not the sonicwall

Issue was caused by Gateway Anti-virus on the sonicwall blocking outbound messages see fix below.


1. Login to the SonicWall

2. Security Services

3. Gateway Antivirus

4. Configure Gateway AV Settings

5. Check the box that says "Disable SMTP Responses"

6. Select the SMTP section under Protocols,

7. Uncheck " Restrict Transfer of MS-Office type files containing macros (VBA 5 and above)."

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